• Last Updated: [07/23/2026]

We want you to be completely happy with your purchase at Khilona Station (khilonastation.com). Please read our return and exchange guidelines carefully below:

1. Return Window

• Returns and exchange requests are accepted within 3 days of delivery.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, the product must meet the following criteria:

• Be completely unused and in its original condition.

• Remain in its original packaging with all tags, labels, and stickers intact.

• Be accompanied by proof of purchase (Order ID or invoice number).

IMPORTANT: We strongly recommend recording a clear unboxing video while opening your parcel. In case of a damaged, wrong, or missing item, this video is required to process your claim quickly and fairly.

3. Non-Returnable Situations

A return or exchange claim will not be accepted under the following circumstances:

• Items damaged due to misuse, accidental dropping, or mishandling by the customer after delivery.

• Products returned without their original box, packaging, or tags.

• Change of mind after the product has been used or opened.

4. How to Request a Return / Exchange

To initiate a claim, please contact us via WhatsApp or email with:

• Your Order ID.

• Reason for return/exchange.

• Photos and the unboxing video of the product and its packaging.

5. Refund Process

Once your returned item is received at our facility and inspected, we will notify you of the approval or rejection of your refund:

• COD Refunds: Approved refunds for Cash on Delivery orders will be processed via Bank Transfer, Easypaisa, or JazzCash within 5–7 business days.

• Defective / Wrong Items: Full advance payment amounts will be refunded in full if the return is due to our error (wrong or damaged item).

• Change of Mind: If a return is accepted due to a change of mind, return shipping charges may be deducted from the advance amount.

6. Product Exchange

If you received a wrong, damaged, or defective item, we will arrange a free replacement or exchange, including reverse pickup where courier serviceability is available.

7. Return Shipping Cost

• Wrong, Defective, or Transit-Damaged Items: Khilona Station covers 100% of the return shipping costs.

• Change of Mind Returns: The customer bears the return shipping costs.

8. Contact Us

For any return, refund, or exchange queries, please reach out to us:

• Email: khilonastation@gmail.com

• Phone / WhatsApp: 03271941970

• Website: khilonastation.com