Return, Refund & Exchange Policy
Last Updated: October 2026
Our Commitment
We want you to be happy with your purchase. Please read our return policy carefully.
1. Return Window
Returns / exchange requests are accepted within 3 days of delivery.
2. Conditions for Return
To be eligible for return, the product must be:
- Unused and in its original condition
- In original packaging with tags / stickers intact
- Accompanied by proof of purchase (order number)
Important: We strongly recommend recording an unboxing video while opening your parcel. In case of a damaged, wrong, or missing item, this video is required to process your claim quickly and fairly.
3. Non-Returnable Situations
- Items damaged due to misuse or mishandling by the customer after delivery
- Products without original packaging / tags
- Change of mind after the product has been used
4. How to Request a Return / Exchange
Contact us via WhatsApp at 03271941970 or email khilonastation@gmail.com with:
- Your order number
- Reason for return
- Photos / video of the product and packaging
5. Refund Process
Once the returned item is received and inspected, we will notify you of approval / rejection.
- Approved refunds for COD orders will be processed via Bank Transfer / Easypaisa / JazzCash within 5–7 business days
- Advance payment amounts will be refunded in full if the return is due to our error (wrong / defective item)
- If the return is due to change of mind, the advance payment may be adjusted for return shipping charges
6. Exchange
If you received a wrong or defective item, we will arrange a free replacement or exchange, including reverse pickup where possible.
7. Return Shipping Cost
- If the item is wrong, defective, or damaged in transit: we cover return shipping
- If the return is due to change of mind: the customer bears the return shipping cost
