Privacy Policy

🚚 Free Delivery Above Rs.4000 💵 Cash on Delivery (COD) available 🛡️Easy Returns 💵 Quality-checked toys

Last Updated: [07/23/2026]

Khilona Station (“we”, “us”, “our”) operates khilonastation.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

Personal Details: Full name, phone number, delivery address, and email address (if provided).
Order History: Details of products purchased and order history.
Payment Verification: Payment confirmation details for advance payments made via Bank Transfer, Easypaisa, or JazzCash.
Technical & Browsing Data: Pages visited, device type, and browser details collected via cookies.

Note: We do not store or record your credit/debit card numbers or bank login credentials. All online transfers are completed securely via your own bank or mobile wallet application.

2. How We Use Your Information

We use your data exclusively for operational and customer support purposes:

Order Delivery: To process, package, and ship your orders to your address.
Communication & Support: To confirm orders via WhatsApp or phone call, send delivery/tracking updates, and respond to support queries.
Store Improvement: To analyze website usage and enhance our product catalog and user experience.
Marketing: To send promotional offers or discounts (only if you have opted in).

3. Sharing & Disclosure of Information

We strictly do not sell, rent, or trade your personal information to third parties. Information is shared only with trusted partners necessary to run our service:

Courier Partners: Sharing delivery details with shipping carriers (e.g., Trax, PostEx, Leopards) for order dispatch.
Payment Gateways: Verifying advance transaction confirmations.
Analytics & Advertising: Standard integration with platforms like Meta (Facebook Pixel) and Google Analytics to monitor ad performance and user interactions.

4. Cookies & Tracking Technologies

Our website utilizes cookies to:

Remember items saved in your shopping cart.
Enhance site speed and user experience.
Measure performance via Meta Pixel and Google Analytics.

You can disable or clear cookies through your browser settings at any time, though some features of the website may not function properly as a result.

5. Data Security Measures

We implement appropriate technical, administrative, and organizational safety measures (including SSL encryption) to protect your personal information against unauthorized access, loss, alteration, or disclosure.

6. Children’s Privacy

While our products are designed for children, purchases on khilonastation.com must be conducted by individuals aged 18 or above (a parent or legal guardian). We do not knowingly collect personal data directly from minors.

7. Your Personal Rights

You have full control over your personal data and may contact us at any time to:

Request a copy of the personal details we hold about you.
Ask for corrections to any inaccurate information.
Request deletion of your personal data (subject to tax and legal record requirements).

8. Updates to This Policy

We reserve the right to modify or update this Privacy Policy as needed. Any revisions will be published on this page with an updated “Last Updated” date.