Privacy Policy

Introduction

Khilona Station ("we", "us", "our") operates khilonastation.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

When you place an order or contact us, we may collect:

• Full name
• Phone number
• Delivery address
• Email address (if provided)
• Order details and purchase history
• Payment confirmation details (for advance payments via Bank Transfer / Easypaisa / JazzCash)
• Browsing information via cookies (pages visited, device / browser type)

We do not store your card or bank login details. All online payments are made directly through your bank or mobile wallet app.

2. How We Use Your Information

• To process and deliver your order
• To confirm your order via WhatsApp or phone call
• To communicate order status, tracking updates, and delivery information
• To respond to customer service inquiries
• To send promotional offers and updates (only if you have not opted out)
• To improve our website and product offerings

3. Sharing of Information

We share your information only with:

• Courier / logistics partners (for the purpose of delivering your order)
• Payment platforms (for verifying advance payments)
• Analytics and advertising platforms (such as Meta / Facebook and Google) using cookies and pixel technology, to show you relevant ads and measure ad performance

We do not sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to improve browsing experience, remember cart items, and measure ad performance through tools like Meta Pixel and Google Analytics. You can disable cookies through your browser settings, though this may affect website functionality.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights

You may contact us at any time to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal / order record requirements)

7. Children's Privacy

Our products are intended for children, but purchases on this website must be made by a parent or guardian aged 18 or above. We do not knowingly collect personal information directly from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For any questions regarding this Privacy Policy, contact us at:

• Email: khilonastation@gmail.com
• Phone / WhatsApp: 03271941970